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The power of your TPA claims examiner relationship

Posted By Columbus Medical Association - CMA, Thursday, June 12, 2025

As a Sedgwick TPA customer our goal is to always provide you with comprehensive and immediate service for all of your workers’ compensation claim needs.    Part of that service includes a dedicated claims examiner assigned to your account who can offer a detailed plan of action to assist you in navigating the Ohio workers’ compensation system.    

When your company experiences a workers’ compensation claim, your assigned claims examiner will typically receive notice of the claim within a few days of the filing.  Their immediate goal is to complete a claim review of all documentation available so that they can notify you of any concerns with the information on file.  Some of the caution signs they monitor include:

  • Prior medical history to the same body part
  • A delay in seeking treatment
  • Vague or inconclusive injury descriptions
  • Medical treatment discrepancies
  • The injury is reported soon after a known employer discipline 
  • Hobbies or extracurricular activities that could cause the reported injury
  • Medical conditions that co-exist alongside the primary diagnosis (comorbidities)

Once the validity of a claim is verified your claims examiner will develop a detailed plan of action to monitor and help move the claim to final resolution either through full and final settlement of the claim or a full duty return to work.

Early communication with your claims examiner can provide clarity in the investigation process, reduce administration delays and ensure forward motion of the claim, which is a benefit to both you and your injured worker.    

While it is an unfortunate fact that workers do get injured on the job and the majority of those claims are credible, a strong relationship with your assigned claims examiner who can review what options are available to you as the employer to mitigate time and expense in the claim is one of the best tools you have in your toolbox. Their expert knowledge of the Ohio Workers’ Compensation system can help you make informed decisions that will lead to successful claim outcomes.  

If you have any questions, contact our Sedgwick program manager, David Deyo, at david.deyo@sedgwick.com.

 

Tags:  Partner Story  Sedgwick 

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Workers’ Compensation and Managed Care: Best practices for Recordkeeping, Documentation and Injury Reporting

Posted By Columbus Medical Association - CMA, Thursday, May 15, 2025

Open Enrollment for MCO selection lasts through Friday, May 23. It is an opportunity for Ohio employers that have state-funded workers’ compensation coverage to select an important resource to organize and resolve workplace injuries. Sedgwick Managed Care Ohio is a key partner for our workers’ compensation program and happens to be Ohio’s largest MCO – by far – in both claims managed and employers served.1

Recordkeeping and documentation

One of the roles of an MCO is to collect the essential data elements of a workplace injury to initiate a workers’ compensation claim. Depending on the approach to collecting and arranging this information, the MCO can be an excellent warehousing partner for injury-related data.

Sedgwick MCO provides clients a series of value-added reports designed to facilitate record keeping obligations of OSHA and PERRP. Many report options include an ongoing tally of lost workdays associated with each claim, as well as the number of modified duty workdays. Access to this information on a monthly, quarterly and especially an annual basis (early January) can help employers complete their OSHA 300 and PERRP posting that is due each February.

MCOs should also be able to account for additional datapoints to help determine whether a workers’ compensation claim is OSHA-recordable. For example, if medications are prescribed in the treatment of a workplace injury, it may be OSHA recordable despite having incurred no lost or modified workdays. Similarly, if treatment for an injury includes services that exceed what is considered first-aid in nature, the injury may also be recordable despite involving no lost time. An example of this would be a laceration that involves stitches, but the employee returns to work immediately. Referencing medical billing codes to identify specific covered treatments can be a simple way to gather information that simplifies the OSHA and PERRP reporting process.

Injury reporting

The claim filing process depends on information from multiple parties, including the injured employee and the treating physician. But Sedgwick MCO encourages employers to take action as quickly as possible after a workplace incident to control this vital early stage of the process. Establishing post-injury protocols that include thorough documentation of the incident, as well as compiling information required by BWC, can accelerate a sound claim allowance decision. Early clarity on the nature of incident and injury can help frame the scope of the claim and define the medical conditions that are included for treatment.

The First Report of Injury (FROI) is the standard BWC form that accommodates the required information and typically initiates a new claim. Many employers keep the FROI on-hand to serve as an incident report. Sedgwick Managed Care Ohio will provide clients with an Injury Reporting Packet, which can include the FROI and other forms and information to help guide both the employer and the injured employee through the claim process.

Many employers have developed an incident report that collects much of the information required for the workers’ compensation claim. Consider modifications to your incident report that may facilitate a more efficient claim filing process. One of the best steps an employer can take to promote speed and accuracy in claim filing is to have an incident report completed quickly and sent directly to the managed care organization.

Contact Sedgwick Managed Care Ohio

We encourage you to review objective data on the MCO Report Card to evaluate MCO performance metrics. You will find that Sedgwick excels in areas that make a difference for Ohio employers, and brings a great deal of value, simplicity, and efficiency to the claim process. If you feel there is room for improvement with your organization’s injury management program, or if you can use assistance organizing data for OSHA recording, Sedgwick MCO can help. Every work environment is different, and Sedgwick can talk through your circumstances to build a process that works for you and your employees. Visit Sedgwick MCO online to explore performance metrics and service features, or reach out directly at ClientServices@Sedgwickmco.com.

Tags:  Partner Story 

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Colorectal Cancer Awareness

Posted By Columbus Medical Association - CMA, Thursday, May 15, 2025

The story is from our 100% members at Ohio Gastroenterology.

Colorectal cancer (CRC) is the third most common cancer in men and the second most common in women globally. It accounts for nearly 10% of annual global cancer incidence. CRC remains the second leading cause of cancer death in the United States.

Screening is crucial for early detection and especially for prevention. The purpose is to detect and remove precancerous lesions, thereby reducing both the incidence and mortality of CRC. Early detection significantly improves survival rates, with a 5-year survival rate of 91% for localized disease compared to 14% for metastatic disease.

Due to this the U.S. Preventive Services Task Force (USPSTF) and the American Cancer Society (ACS) recommend that screening should begin at age 45 for individuals at average risk for colorectal cancer.

Increased-risk individuals, such as those with a family history of colorectal cancer or advanced adenomas, should begin screening earlier, typically at age 40 or 10 years before the earliest diagnosis in the family.

People should be aware of the symptoms of colon cancer as there has been an increase in colon cancer incidence in the younger population, even those below 45.

Recognizing these symptoms that may present in younger individuals is crucial for early detection and timely intervention. The most common symptoms in younger patients with early-onset CRC include rectal bleeding (hematochezia), abdominal or pelvic pain and bloating, and changes in bowel habits. Additional symptoms include iron deficiency anemia, diarrhea, unexplained weight loss.

The presence of these symptoms, especially when multiple symptoms are present, should prompt further diagnostic evaluation, including colonoscopy, to rule out CRC. Early recognition and intervention are essential as younger patients often present with more advanced stages of the disease.

Despite the availability of effective screening methods, participation rates remain suboptimal, often below 40% in many settings. Barriers to screening include lack of awareness, logistical challenges, and concerns about the screening process. Addressing these barriers through education can significantly improve adherence to screening recommendations.

Colonoscopy remains the gold standard for prevention of colon cancer as it can identify and remove polyps to prevent them from progressing towards cancer.

The American College of Physicians (ACP) recommends that clinicians performing colonoscopies should have adequate training and experience to ensure the procedure's safety and effectiveness.

The U.S. Multi-Society Task Force on Colorectal Cancer, which includes the American College of Gastroenterology, the American Gastroenterological Association, and the American Society for Gastrointestinal Endoscopy, emphasizes that the quality of the colonoscopy is crucial. This includes the endoscopist's adenoma detection rate (ADR), which is a key quality indicator associated with reduced colorectal cancer incidence and mortality. Having a gastroenterologist that has been extensively trained to do colonoscopies increases the effectiveness of prevention of CRC.

Early detection through regular screening can save lives. The gold standard for prevention of colon cancer is a colonoscopy.

Tags:  Partner Story 

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